A1: Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL.
Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.
A1: In the registration information you received, following tips should be emphasized:
1. The "license name" received is not used to register the software, please ignore it.
2. Please use the Email provided to register, NOT your own Email address.
3. Enter Email provided to the "Licensed E-mail" frame.
4. Enter Registration Code provided to the "Registration Code" frame.
1. If you purchased a Mac product, please install the program to the Applications folder on Mac, and open the software from the Applications folder. If not, you cannot register successfully.
2. You can download the software by clicking "Click here" button in the order confirmation e-mail. That link is valid within 14 days and only for three downloads. If you exceed the time period and three downloads, please go to Adoreshare official website to download your product.
3. The "Click here" link is the full version download link already for Windows Password Recovery Tools and Windows Boot Genius. If you exceed the time period and three downloads for these products, please write to support team to request full download link.
4. Both Email and Code are case sensitive, you'd better copy&paste directly to the proper text boxes in the register window and ensure there is no trailing blank.
If these still do not help, please contact our Support Team and attach your order receipt. We will reply within 48 hours.
Beginners' Video Editor - HitPaw Toolkit